We surveyed 2,500+ CX leaders globally to discover how the top 10% of high-growth companies are investing their budgets and technology stacks in 2025.
The Growth Blueprint
Where does your team sit on the scale of CX evolution? High-growth teams have already crossed the 'Autonomous' threshold.
Support is a cost center. Focus is on ticket volume and basic resolution.
Help centers and basic bots reduce load. Initial data silos are being broken.
CX data informs product. Omnichannel is live across 3+ platforms.
AI agents handle 70%+ of tasks. Humans focus on high-value emotional support.
| Investment Category | High-Growth Teams | Traditional Teams | Primary Focus |
|---|---|---|---|
| AI Automation | 82% Budget | 14% Budget | Task Execution |
| Channels | Social & SMS | Email/Web | Convenience |
| Data Strategy | Real-time CDP | Batch Uploads | Predictive |
"The findings on Agentic AI perfectly mirror what we're seeing. Mandatory reading for CTOs in 2025."
"TechInfini’s breakdown helped us recalibrate our strategy. The data is incredibly granular."
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